Privacy Policy

This policy explains how Roseacre Pub Company Ltd uses personal information when you visit our websites, get in touch, apply for a job, book a table or a room, or use our Roseacre Treats app. It covers this website and the websites of each of our pubs.

Who we are

Roseacre Pub Company Ltd is the data controller for the personal information described here. We are a company registered in England and Wales (company number 09088230), with our registered office at Suite C The Quadrant, 99 Parkway Avenue, Sheffield S9 4WG.

If you have a question about this policy or your personal information, email support@roseacrepubcompany.com, use our Contact us page, or write to us at our registered office.

What we collect and why

When you get in touch

Our contact forms ask for your name and email address, and sometimes your phone number, which of our pubs your message is about, and details such as a gift voucher number. We use these to answer you. Your message is stored securely on our website and emailed to the person best placed to help, usually the team at the pub concerned or our head office team, and we send you an automatic email to confirm we have received it.

If you send us feedback or a complaint, we may share it with the pub team and their managers and, where it is needed to look into it, a contractor we work with. We only share what is necessary to investigate and respond.

Our lawful basis is our legitimate interest in answering enquiries and feedback, or taking steps you have asked for before a booking or purchase.

When you apply for a job

Our careers form asks for your name, contact details and a message about you and the work you are interested in. We use this to consider you for roles with us and to contact you about them. Our lawful basis is taking steps, at your request, before entering into a contract with you, and our legitimate interest in recruiting.

Table and room bookings

Table bookings on our websites are made through ResDiary, our booking system, which handles your booking details (such as your name, contact details, party size and any notes you add) on our behalf. Where a pub offers rooms, room bookings are made through the booking system shown on that pub’s website. We use your booking details to manage your booking and your visit. Our lawful basis is the contract between us.

Gift vouchers

Gift vouchers bought online are sold through our voucher shop at vouchers.roseacrepubcompany.com, which explains how it handles your details when you buy.

The Roseacre Treats app

If you register an account in our app, we hold the details you give us (such as your name, email address and password) and the rewards in your account. Some features use your device’s location if you turn location on; you can turn it off at any time in your device settings. We use this information to run your account, give you rewards and tell you about important changes to the app’s terms. Our lawful basis is the contract between us, set out in the app’s terms. You can ask us to delete your account by emailing support@roseacrepubcompany.com.

When you visit our websites

• Keeping the websites secure. Our hosting provider keeps standard server logs (such as IP address, browser type and the pages requested) to keep our websites secure and working.
• Stopping spam. Our forms are protected by CleanTalk, which checks each form submission (including your IP address, email address and message) and how the page was used, so that spam and automated bots can be blocked.
• Counting button clicks. We count how often buttons such as “Call”, “Book a Table” and our menus are used, as totals only. To stop the counts being abused, your IP address is turned into a scrambled code that is kept for no more than a couple of minutes.
• Fonts and videos. Our pages use Google Fonts, so your browser fetches them from Google, which receives your IP address. Videos are shown from YouTube in its privacy-enhanced mode, which does not set cookies until you play a video.
• Analytics. We use Google Analytics to understand how our websites are used, for example which pages are visited most and how people find us (such as from a search engine, social media or an AI assistant). Google sets cookies and processes your IP address and device information on our behalf.

Our lawful basis for these is our legitimate interest in running secure, working websites and understanding how they are used.

Cookies

Our websites keep a few small preferences in your browser, for example that you have closed the cookies notice or an offer pop-up, so we do not show them again. These stay on your device and are not sent to us. The booking system sets its own cookies when you use it, YouTube sets cookies if you play a video, and Google Analytics sets cookies to measure visits. You can block or delete cookies in your browser settings; some features, such as online booking, may not work without them.

Who we share it with

We share personal information only with the people and organisations who need it:

• our pub teams and head office team, to deal with your enquiry, booking or application;
• companies that provide services to us and act on our instructions: 20i (website hosting, UK), Microsoft (email), CleanTalk (spam protection), ResDiary (table bookings), Google (fonts, videos and analytics) and Local Exposure Ltd (who build and look after our websites);
• the police, courts or regulators, if the law requires it.

We do not sell your personal information.

Where it is stored

Our websites are hosted in the UK. Some of our service providers, such as Google, Microsoft and CleanTalk, may process information outside the UK. Where they do, the transfer is protected by UK adequacy regulations or by contract terms approved for this purpose.

How long we keep it

We keep enquiries and job applications only for as long as we need them to deal with your request and keep proper records, and then delete them. Booking details are kept by our booking system for as long as we need them to manage bookings and meet our legal obligations. App account details are kept until you ask us to delete your account or it is closed. Server logs are kept for short periods for security.

Your rights

Under UK data protection law you have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to ask for it in a portable format, and to withdraw any consent you have given. To make a request, contact us using the details above. We will respond within one month.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We will update this page if the way we use personal information changes.

Last updated: 29 September 2026